I trust that the new year is off to a good start for you all and that you are staying safe and healthy. It almost seems like we may have a repeat of 2020 until COVID is a thing of the past but, each and every day, we must remain hopeful and optimistic that better times are ahead and we can all get back to living life as normally as we used to.
Having said that, I do have some information to pass on:
- The Perry Show is coming up March 10th-13th. Although the show is scheduled to go on, we will not be performing service there this year. With the parts situation being what it is from some of our suppliers, and the fact that Covid is still a hot topic, we felt it best to keep our folks at home. However, if you are planning on attending the show, you will see some of our smiling faces with the few of us that will be going from here.
- Entegra Homecoming – this was a difficult one for sure, but the decision has also been made to cancel the event again this year. While it saddened us deeply to make this decision, please know that, first and foremost, we have to keep the health and safety of each and every one of you that were planning on attending, and all of our employees that are involved in carrying out such a huge event, at the forefront of our decision making. It simply is not worth the risk. We hope you understand and all I can say is that when we are able to “come home again”, we will try to make it a celebration you won’t forget! If your registration was confirmed, our marketing team will be working hard to expedite your refunds - this will include registration and any pre-stay options you selected. If you should have any questions regarding your refund, however, please contact firstname.lastname@example.org.
These times are tough and trying for everyone. It has made us take a step back and look differently at everything we do, both in business and personally. But, always remember that what hasn’t changed is our commitment to each of you in providing great service – whether it be on the phone with my call center team or here in factory service, our goal is to make sure you are getting the assistance you deserve and expect.
On a personal note, we sure miss seeing you and spending time together! When we are able to gather again, those hugs are sure going to be long ones and very much welcomed. If you have any questions at all, please DO NOT HESITATE to reach out to me, Nic or Pat. We will be happy to respond.
Until then, please stay safe and healthy!
Director of Customer Experience
Phone: 800.283.8267 Cell: 574.361.6006
Director of Product Development